Return Policy for Beauty, Fashion & Fitness products:
IMPORTANT NOTICE: Please be advised that the fulfillment center will be closed from 12/06/24 to 12/15/24. No returns will be processed during that time, however, will be promptly processed on 12/16/24.
Please include a copy of your packing slip or reference your order number, name and email, along with phone number.
Return Address can be found on your packing slip. Top left corner. Or, email customercare@3x3FIT.com
Beauty Products: Unopened Beauty Products are accepted if postmarked within 14 days of receipt and will be credited merchandise less 20% restocking fee. No exceptions. Return shipping is the responsibility of the customer. Refunds will be issued within 2 business days of receipt, however, can take up to 7 business days to reflect on the credit card. All subscription orders are final sales. All wholesale beauty orders are final sale.
FREE Gifts with purchase may be offered from time to time. Any free gifts with purchase much be included in return (or will be deducted at the retail value from refund due.)
Bra and clothing returns are accepted if postmarked within 14 days of receipt and will be refunded 100% including outbound shipping. All returns must be unworn with any tags attached. Refunds will be issued within 2 business days of receipt, however can take up to 5-7 business days to reflect on the Credit Card.
Fitness equipment & products: Returns are accepted if postmarked within 14 days of receipt and will be credited merchandise price less 20% restocking fee. No exceptions. Return shipping is the responsibility of the customer. Refunds will be issued within 3 business days of receipt, however, can take up to 5-7 business days to reflect on the Credit Card.
Subscription Management: Please contact CustomerCare@3X3FIT.com if you would like to PAUSE, change your billing/ship date or cancel subscription.
Auto-Ship Cancellation or Pause Process (or change your ship date): Simply contact CustomerCare@3X3FIT.com two days prior to your subscription date. If your product was processed prior to receiving cancellation/pause notification, no funds will be returned.
Wholesale Return Policy: All wholesale orders are FINAL SALE
Customer Care Hours
9 AM – 5 PM CST M-F
All Customer Care issues are handled via email and will be answered with-in 24 hours period during Customer Care Hours. Thank you for your patience.
customercare@3X3FIT.com